Available 24/7
365 days a year
excellent
guest service
reliable
partnership
industry leading
experience
exceptional
quality
our 5-star promise
Are you a host looking to hand over guest communication to professionals? Sebastian Wittmann and Katharina Mertes, founders of HostU, offer you an all-inclusive package that eases your workload and keeps your guests happy – without any compromises.
Our team based in Vienna serves as a reliable contact for your guests' inquiries. Personal, competent, and always available, without you having to worry about anything.
full service guest support
availability
24/7
available by call, Whatsapp, email,
Airbnb, Booking
English & German
Reservation Management
accepting direct bookings
Problem solving
Management of problems, damages and emergencies
Review management
writing Guest reviews
cancellation management
Claim Management on Booking and Airbnb
responding to guest reviews
processing reservation changes
handling reservation requests
on Airbnb
Complaint management including processing of refunds
Disputing bad reviews
transparent pricing
Our process...
seamless integration
Our service is fully compatible with all common tools and systems in the industry. Whether it's Property Management Systems (PMS), self-check-in solutions, or smart locks – talk to us about your setup so we can explore how to enable a seamless integration.
Our onboarding process is designed to be hassle-free for you. It consists of elaborate digital forms, allowing us to gather all the necessary information to provide the best possible care for your guests.
easy onboarding
always
up to date
During ongoing operations, we promptly inform you about everything you need to know, such as guest feedback or any issues that have occurred.
Our service is for you if...
...you are looking for a reliable partner to support you in your business.
...you don't want to be available for guest communication around the clock.
...you want to offer your guests personalized service without handling it yourself.
Why 24/7 availability?
If no one is available, even for just a few minutes, it can have serious consequences for you and your apartment:
declining satisfaction
bad reviews
lower your ranking
lose Superhost status
Let’s resolve this together!